Effective Date: 1st March 2024
At Whittlesea Flowers and Bears, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect:
- Personal Information: Name, address, email, phone number, and payment details when you place an order.
- Usage Information: Information about how you use our website (cookies and analytics data).
2. How We Use Your Information:
- To process and deliver orders.
- To provide customer support and communicate order updates.
- To send promotional offers (if you opt-in).
- To improve our website and services.
3. Data Security:
We use secure technology to protect your personal information and do not share your information with third parties, except as necessary to process payments and deliver products.
4. Cookies:
We use cookies to improve your experience on our website. You can disable cookies in your browser settings.
5. Your Rights:
You may request access to or deletion of your personal information by contacting us at [email protected] or by calling 03 9716 1255.
6. Changes to the Privacy Policy:
We may update this Privacy Policy. Changes will be reflected on this page.
Contact Us:
If you have questions about our Privacy Policy, please contact us:
📍 61 Church St, Whittlesea VIC 3757
📧 [email protected]
📞 03 9716 1255
Return Policy
Effective Date: 1st March 2024
Due to the nature of our products, we generally do not accept returns. However, we strive to ensure customer satisfaction and offer limited returns under specific conditions.
Non-Returnable Products:
- Fresh flowers, floral arrangements, and candles.
- Personalized or custom gift items.
Returnable Products:
- Teddy bears with manufacturing defects (e.g., stitching issues or material flaws).
- Return requests must be made within 7 days of purchase with proof of purchase.
How to Request a Return:
- Contact us at [email protected] or call 03 9716 1255 with details and photos of the issue.
- Once approved, return the item in its original condition and packaging to 61 Church St, Whittlesea VIC 3757.
Refund Process:
- Approved returns will be processed as a replacement or store credit.
- Refunds are issued only when replacements are not possible.
Thank you for choosing Whittlesea Flowers and Bears. We value your trust and look forward to bringing joy with our floral and gift offerings.